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FAQ

General FAQs

Q: How does PinkGO ensure safety for its users?

PinkGO includes multiple safety features such as an SOS button, live location sharing, facial recognition for both drivers and passengers, and in-app anonymous calling to protect personal contact information

Q: How do I book a ride with PinkGO?

A: You can book a ride through our mobile app, available on both Android and iOS. Simply create an account, enter your pickup and drop-off locations, and request a ride.

Q: How do I share my live location with family or friends?

A: During your ride, you can share your live location through the app by selecting the "Share My Ride" option, which will allow you to send your real-time location to your chosen contacts.

Q: What is the SOS button and how does it work?

A: The SOS button is a safety feature that, when pressed, instantly shares your live location with your emergency contacts and our PinkGO admin. Our team will then notify the nearest police station or ambulance service as needed

Q: How does the facial recognition feature work?

A: Before starting each ride, both drivers and passengers will be required to verify their identity through facial recognition to ensure that both parties are who they claim to be and are female

Q: How is my privacy protected when using PinkGO?

A: Your personal contact information is kept private. All communications between drivers and passengers are conducted through in-app anonymous calling to ensure privacy

Drivers FAQs

Q: How do I become a PinkGO driver?

A: To become a PinkGO driver, you need to complete our application process, which includes a background check and verification process to ensure the safety of our passengers. You can apply through our website or app.

Q: What are the benefits of driving for PinkGO?

A: As a PinkGO driver, you’ll have the opportunity to earn a steady income, work flexible hours, and be part of a supportive community that prioritizes safety and security for women.

Q: Are there any special requirements for PinkGO drivers?

A: Yes, all PinkGO drivers must be female, possess a valid driver’s license, have a clean driving record, and pass our background check and verification process.

Q: How can I contact PinkGO customer support?

A: You can contact our customer support team through the app, our website, or by calling our customer support contact number. We are here to help 24/7.

Q: How can I provide feedback about my experience with PinkGO?

A: We value your feedback and encourage you to share your experiences with us through the app’s feedback feature, our website, or by contacting customer support.

Q: How can I update my emergency contact information?

A: You can update your emergency contact information in the settings section of the PinkGO app. Emergency contact feature is available for both our female drivers and customers.
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