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Privacy Policy

Welcome to PinkGo! Your privacy and trust are important to us. This Privacy Policy explains how “PinkGo Services” ("PinkGo," "we," "our," or "us") collects, uses, shares, and protects personal data when you use our services.

This policy applies when you access or use our mobile application, website, and other online services related to PinkGo (collectively, the “Platform”). It also describes your rights regarding your personal data and how you can contact us regarding any privacy concerns.

By using PinkGo, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through the Platform or via email before they become effective.

1. Information We Collect

We collect personal data to provide you with a safe and efficient ride-hailing experience. The data we collect falls into the following categories.

1.1 Information You Provide Directly
  • Account Information: Name, phone number, email address, profile picture, and password.
  • Identity Verification: Government-issued IDs, photos, or biometric data for security and compliance.
  • Payment Details: Credit/debit card information, billing details, and transaction history.
  • User Profile and Preferences: Gender (for rider eligibility), vehicle preferences, accessibility needs, and feedback.
  • Vehicle Details: Type, model, year, color, registration document, number plate, etc.
  • Support Requests: Messages, call recordings, and related details when contacting customer service.
1.2 Information We Collect Automatically
  • Location Data: Real-time GPS location, routes taken, and ride history.
  • Device Data: Mobile device model, OS, unique device identifiers, IP address, and app usage statistics.
  • Usage Information: Ride requests, cancellations, app interactions, and feature usage.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience.
1.3 Information from Third Parties
  • Identity Verification Services: To confirm user authenticity and prevent fraud.
  • Payment Processors: To process transactions securely.
  • Social Media Accounts: If you sign in using third-party platforms (e.g., Google, Apple).
  • State Authorities: Law enforcement agencies, state authorities, or government entities as required by law.
  • Other Users or Third Parties: Referral programs, user support inquiries, and incident reports.

2. How We Use Your Information

We use your data to:

  • Provide Our Services: Facilitate ride requests, navigation, and trip management.
  • Ensure Safety and Security: Verify driver and rider identities, detect fraud, and prevent unauthorized access.
  • Improve the Platform: Analyze usage patterns to enhance user experience and optimize service operations.
  • Process Payments: Manage transactions and provide accurate billing.
  • Offer Customer Support: Respond to inquiries, resolve disputes, and handle complaints.
  • Personalize User Experience: Tailor ride preferences, suggest locations, and enhance recommendations.
  • Legal Compliance: Comply with applicable laws, government requests, and legal obligations.
  • We will never sell your personal data.

3. Sharing Your Information

We share data only when necessary:

3.1 With Service Providers
  • Payment processing (e.g., banks, payment gateways).
  • Identity verification.
  • Cloud storage and technical infrastructure.
3.2 With Drivers and Riders
  • Riders see the driver’s name, vehicle details, and profile photo.
  • Drivers see the rider’s name and pickup location.
3.3 With Law Enforcement

We may share data if required by law or to protect safety and rights.

4. Data Retention

We keep your data only as long as necessary to provide our services and comply with legal obligations. Data may be retained for:

  • Account Information: Until you delete your account or request erasure.
  • Ride History & Transactions: Retained for record-keeping and fraud prevention.
  • Legal & Compliance Reasons: As required by law enforcement or regulatory bodies.

5. Service Eligibility

PinkGo is a ride-hailing service exclusively designed for female riders and female drivers. By using our platform, you confirm that you identify as female. This policy is in place to ensure a safe and comfortable experience for our users.

6. Security Measures

We implement industry-standard security to protect your personal data, including:

  • Encryption: All sensitive data is encrypted during transmission and storage.
  • Access Controls: Restricted access to authorized personnel only.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion: Request deletion of your account and data.
  • Objection & Restriction: Limit how we process your data.

To exercise these rights, contact us at [email protected].

8. Updates to This Policy

We may update this policy from time to time. If significant changes occur, we will notify users via email or in-app notifications.

9. Contact Us

For any privacy-related concerns, you can reach us at:

Email: [email protected]

Phone: +923267970010

Thank you for choosing PinkGo, where safety and privacy come first.