PinkGo does not provide cash refunds. The refund will be paid through bank account within 30 working days in receipt of request in writing for a refund request.
All refund claims must be reported through PinkGo’s app or customer support within 36-48 hours after the issue occurs.
Each case will be thoroughly investigated, and riders may be asked to provide further details, such as screenshots or photos of the issue.
Refund is provided at PinkGo’s discretion, and each claim will be reviewed based on the circumstances.
When a rider is charged more than the actual fare due to a system error, incorrect fare calculation, or pricing glitch. Riders will be refunded if they are charged more due to a system error.
When a rider is charged multiple times for the same ride due to transaction processing error in case of online payment from the wallet. Any duplicate transactions will be identified and refunded accordingly.
Refunds will be issued in cases where a technical glitch / fraudulent activity causes incorrect auto deductions of funds from the riders’ app wallet.
Riders who maintain high ratings or use our referral system will be compensated through loyalty credits, ride discounts, special promotions etc.
Refunds will be issued in cases where a technical glitch / fraudulent activity causes incorrect auto deductions of funds from the drivers’ app wallet.
In unique situations where a driver experiences loss due to PinkGo’s system errors, ride disputes, or unforeseen incidents, compensation will be reviewed on a case-by-case basis, subject to an internal investigation within 30 days.
Drivers who maintain high ratings or use our referral system will be compensated through loyalty credits, ride discounts, special promotions etc.
PinkGo offers flexible and convenient payment options for all users. We currently support the following payment methods:
For payment related concerns or emergency reporting, contact:
Email: [email protected]
Phone No: +92 326 7970010